Logistics & Supply Chain Solution

WhatsApp Business Platform for Logistics, Courier, and Freight Companies

Provide live consignment tracking, address verification, proof of delivery notifications, and failed delivery re-routing directly on WhatsApp.

Capture & Qualify Leads
Site Visit Reminders
Project Launch Campaigns
Agent Handoff & Team Support
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Live Shipment Tracking

WhatsApp Verified Lead

Express Logistics Dispatch

📦 Your package #EXP-772849 is OUT FOR DELIVERY! Delivery executive Ramesh will reach you by 4:30 PM today.

Shipment_Invoice_and_Tracking_Pass.pdf(940 KB)
01:10 PM

I am not at home right now. Can we deliver it tomorrow morning instead?

01:15 PM

No problem! We have updated your delivery slot to Tomorrow, 10:00 AM - 01:00 PM. Here is your revised confirmation pass.

01:16 PM

Slot Rescheduled for Tomorrow

Site Visit Confirmed

Use Cases

Logistics & Supply Chain Use Cases

Built around high-intent conversational journeys

Live Dispatch & Out-For-Delivery Alerts

Send automated alerts with driver contact details and real-time GPS tracking links.

Pre-Delivery Address Correction Flow

Let customers confirm landmark, pin location, or update gate instructions before arrival.

Proof of Delivery (POD) & OTP Verification

Secure high-value shipments with 1-time OTP verification and digital signature captures.

Failed Delivery Rescheduling

When a customer is unreachable, trigger an instant WhatsApp prompt to pick a new delivery slot.

Shipment Picked

AWB generated & tracking link sent

Address Verification

Customer confirms landmark & location

Out for Delivery

Driver assigned with real-time ETA

Delivered with OTP

POD confirmed & invoice sent

Why SmsPort

Why Logistics & Supply Chain Teams Use SmsPort

Useful for high-volume lead funnels, fast response teams, and multi-agent coordination.

60% Fewer Support Calls

Proactive transit alerts resolve customer delivery anxiety before they need to call support.

30% Lower Failed Deliveries

Interactive rescheduling ensures couriers only attempt deliveries when customers are available.

Real-Time Courier Webhooks

Stream shipment updates from Delhivery, Bluedart, Ecom Express, and internal TMS APIs.

Key Features for Logistics & Supply Chain Teams

Everything you need to manage logistics & supply chain WhatsApp conversations at scale.

Shared Team Inbox

Manage all logistics & supply chain enquiries with your team in one place.

Contacts & Tags

Keep lead details, custom tags and notes for better follow-up.

Approved Templates

Use approved WhatsApp message templates for fast communication.

Automation & Flows

Set up trigger rules, drip follow-ups and interactive chatbot flows.

Campaigns & Broadcasts

Share updates, launch offers and inventory with detailed analytics.

Media Messaging

Send PDFs, brochures, floor plans, images, and video walkthroughs.

Team Assignment

Assign conversations automatically to the right specialist or broker.

Analytics & Reporting

Track conversation volume, delivery rates, and team response times.

Link / QR Generation

Create direct WhatsApp links and scan-to-chat QR codes for listings.

API & Webhooks

Integrate WhatsApp with your existing CRM, database, or ERP easily.

FAQ

FAQs for Logistics & Supply Chain

Common questions from logistics & supply chain teams about using SmsPort.

+91 95463 33144
Yes! When an out-for-delivery alert is sent, recipients can tap a button to share their exact live location, add landmark instructions, or reschedule the delivery date.
Ready to Grow Your Logistics & Supply Chain Business?

Start Using SmsPort Today

Capture more leads, automate follow-ups, and close more opportunities on WhatsApp.