Travel & Hospitality Solution

WhatsApp Business Platform for Hotels, Resorts, and Tour Operators

Send instant booking confirmations, digital boarding passes, web check-in flows, itinerary PDFs, and 24/7 guest concierge support on WhatsApp.

Capture & Qualify Leads
Site Visit Reminders
Project Launch Campaigns
Agent Handoff & Team Support
SmsPort Inbox33 active
AllOpenAssigned
G

Guest Concierge Desk

WhatsApp Verified Lead

Front Office Concierge

Welcome to The Grand Palace Resort! Your Luxury Pool Villa is confirmed for check-in on Friday. Tap below to complete your contactless digital web check-in:

Booking_Voucher_Resort_408.pdf(1.6 MB)
02:00 PM

Thank you! Could we request an early check-in around 11:30 AM?

02:05 PM

Delighted to assist, Mrs. Khanna! Your villa has been prioritized and will be ready by 11:30 AM. Here is your digital arrival pass.

02:06 PM

Web Check-In Completed (Room 408)

Site Visit Confirmed

Use Cases

Travel & Hospitality Use Cases

Built around high-intent conversational journeys

Contactless Digital Web Check-in

Allow guests to submit ID proof, sign registration cards, and receive digital room passes.

Instant Itinerary & Voucher Delivery

Send flight tickets, hotel vouchers, tour itineraries, and cab driver details directly on WhatsApp.

24/7 AI Virtual Guest Concierge

Automate answers for WiFi passwords, pool timings, room service menus, and local sightseeing.

Post-Stay Review & Feedback Loops

Trigger automated NPS surveys and direct guests to TripAdvisor or Google Reviews post-checkout.

Booking Confirmed

Voucher & itinerary delivered on WhatsApp

Web Check-In

ID verification & digital room pass

In-Stay Concierge

Room service & amenity requests live

Checkout & Review

Instant invoice PDF & Google review link

Why SmsPort

Why Travel & Hospitality Teams Use SmsPort

Useful for high-volume lead funnels, fast response teams, and multi-agent coordination.

Frictionless Arrival Experience

Eliminate long front-desk queues with pre-arrival digital check-ins and instant document verification.

50% Higher Review Volume

Capture verified 5-star ratings by prompting happy guests right after a memorable stay.

24/7 Automated Guest Support

Free up hospitality staff by letting AI answer common concierge queries in 45+ languages.

Key Features for Travel & Hospitality Teams

Everything you need to manage travel & hospitality WhatsApp conversations at scale.

Shared Team Inbox

Manage all travel & hospitality enquiries with your team in one place.

Contacts & Tags

Keep lead details, custom tags and notes for better follow-up.

Approved Templates

Use approved WhatsApp message templates for fast communication.

Automation & Flows

Set up trigger rules, drip follow-ups and interactive chatbot flows.

Campaigns & Broadcasts

Share updates, launch offers and inventory with detailed analytics.

Media Messaging

Send PDFs, brochures, floor plans, images, and video walkthroughs.

Team Assignment

Assign conversations automatically to the right specialist or broker.

Analytics & Reporting

Track conversation volume, delivery rates, and team response times.

Link / QR Generation

Create direct WhatsApp links and scan-to-chat QR codes for listings.

API & Webhooks

Integrate WhatsApp with your existing CRM, database, or ERP easily.

FAQ

FAQs for Travel & Hospitality

Common questions from travel & hospitality teams about using SmsPort.

+91 95463 33144
Yes! Guests can browse interactive digital menus, request room cleaning, or book spa appointments directly inside the WhatsApp conversation.
Ready to Grow Your Travel & Hospitality Business?

Start Using SmsPort Today

Capture more leads, automate follow-ups, and close more opportunities on WhatsApp.