End fragmented personal phone chaos. Give your sales reps, support agents, and managers a unified, role-governed WhatsApp command center with private notes, smart routing, and collision detection.
Aman: Sent proposal for Enterprise Plan
Customer: Payment receipt attached
Neha: Scheduled onboarding call for 4 PM
Unassigned: Inbound pricing query
Unified Support & Sales Desk
WhatsApp Verified Lead
Hi team, we are ready to upgrade to the Enterprise Plan for 20 seats. Can you share the final proforma invoice?
02:15 PMHi Siddharth! Delighted to welcome your team. I've prepared your custom 20-seat contract with annual volume benefits attached below.
02:16 PMEnterprise Proforma Invoice generated:
Avg First Response Time: 42 Seconds
Site Visit Confirmed
Explore how our whatsapp shared team inbox infrastructure empowers modern sales, support, and marketing teams.
Let 5 to 500+ agents handle live customer conversations concurrently from a single official business WhatsApp number without logging into physical phones.
Automatically distribute incoming chats via round-robin, least-busy agent, or dedicated account manager routing rules.
Leave internal yellow notes and @mention colleagues inside chat threads without the customer seeing private team discussions.
Real-time typing indicators and visual presence locks prevent two agents from accidentally responding to the same lead at once.
Invite Agents & Assign Roles
Add team members with granular Owner, Admin, Manager, or Agent permissions.
Set Up Routing Queues
Define assignment rules based on department (Sales, Support, Billing, VIP).
Manage Live Conversations
Reply with canned quick responses, tags, custom fields, and private notes.
Track Team SLA Performance
Monitor first response times, resolution rates, and individual agent productivity.
A high-performance operational pipeline designed for rapid deployment and maximum conversion.
Every inbound message is logged centrally with clear ownership and SLA timers to guarantee rapid responses.
Use slash-command canned responses (/pricing, /address) and rich media templates to answer FAQs in seconds.
Hide sensitive customer phone numbers or restrict campaign broadcasting rights based on employee hierarchy.
Everything you need to deliver high-converting, compliant, and multi-agent WhatsApp operations.
Clean, distraction-free inbox with conversation tabs for Mine, Unassigned, and All.
Evenly balance incoming chat volume across logged-in active team members.
Collaborate privately inside the thread with team members before replying to clients.
See exactly who is viewing or drafting a response to prevent duplicate replies.
Save time with keyboard shortcuts for frequently used answers and attachments.
Categorize leads with custom status tags (Hot Lead, Payment Pending, VIP).
Get alerts when a conversation goes unanswered beyond your target SLA threshold.
Track individual agent response time, resolution volume, and CSAT feedback.
Field reps and managers can reply to critical inquiries on-the-go with native mobile apps.
Maintain complete compliance records and export conversation transcripts securely.
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Everything you need to know about implementing whatsapp shared team inbox for your organization.
Join 5,000+ businesses scaling conversions, support speed, and customer loyalty on WhatsApp.