HomeWhatsApp TemplatesOrder Confirmation & Tracking WhatsApp Message
—Logistics & E-com

E-commerce Order Status & Tracking WhatsApp Messages

Keep customers informed from order placement to doorstep delivery. Slash 'Where Is My Order' (WISMO) support tickets by up to 70% with proactive tracking alerts.

Copy & Send on WhatsAppCreate Custom Campaign
99%
Average Open Rate
52%
Click-Through Rate
41%
Response / Payment Rate

Available Message Variations (3)

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1

Order Placed & Confirmed

UTILITYStandard
Thank you for your order, {{1}}! 🎉 Your order *#{{2}}* for *{{3}}* (Total: *{{4}}*) has been confirmed. We are getting it ready for dispatch. Track status anytime: {{5}}
Variables:{{1}} Customer Name{{2}} Order ID{{3}} Item Summary{{4}} Amount Paid{{5}} Tracking URL
Send with SMSPort
2

Out for Delivery Alert

UTILITYHigh Engagement
🚚 Out for delivery! Your package with order *#{{1}}* is arriving today. Our delivery partner *{{2}}* will reach you by *{{3}}*. Ensure someone is available to receive. Live delivery tracker: {{4}}
Variables:{{1}} Order ID{{2}} Courier Name{{3}} Estimated Time{{4}} Live Tracker Link
Send with SMSPort
3

Delivered + Upsell Offer

MARKETINGRepeat Sales
Package delivered! 📦 Hope you love your new *{{1}}*, {{2}}! As a thank-you, here's *{{3}}% OFF* your next order with code *{{4}}*. Explore matching accessories: {{5}}
Variables:{{1}} Product Name{{2}} Customer Name{{3}} Discount %{{4}} Promo Code{{5}} Store Link
Send with SMSPort
Live WhatsApp SimulationVariant 1
SP
SMSPort Official
Official Business Account
10:45 AM
Today
Thank you for your order, {{1}}! 🎉 Your order *#{{2}}* for *{{3}}* (Total: *{{4}}*) has been confirmed. We are getting it ready for dispatch. Track status anytime: {{5}}
10:45 AM
Track Order
Order Details
Type a message...

Preview reflects how this template renders on modern iOS & Android WhatsApp clients with interactive CTA buttons.

Why Send Order Confirmation & Tracking WhatsApp Message via SMSPort?

70% Drop in WISMO Support Tickets

Customers receive real-time dispatch updates, eliminating anxious support calls and chats.

Post-Purchase Upselling

Trigger complementary product suggestions once delivery confirmation is verified.

Bluedart, Shiprocket & Delhivery Webhooks

Direct webhook integration triggers messages on courier status events in real time.

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Frequently Asked Questions

Everything you need to know about broadcasting Order Confirmation & Tracking WhatsApp Message

Can I connect Shiprocket or Delhivery directly to SMSPort?

Yes! SMSPort supports custom courier webhooks to trigger tracking updates upon dispatch, out-for-delivery, and successful delivery.

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