Live Testing & Outbound Delivery Verification

Before launching a template to hundreds or thousands of contacts in a broadcast campaign or visual bot automation, business operators should always perform a Live Outbound Test to verify that the template delivers cleanly to a real smartphone.

SMSPort includes a built-in Live Test Dialog accessible directly from the Templates management console.

Accessing the Live Test Dialog

1. Navigate to the main Templates screen at smsport.in/templates.
2. Look at the top-right area, directly above the templates data table.
3. Click the green button labeled Live Test:

The Live Test Modal Fields & Actions

Clicking the button opens the Template Live Test modal dialog:

1. Template Selector

• Label: Template
• Dropdown Options: Lists all templates currently synced to your SMSPort account, displaying their name, language code, and status:

  appointment_reminder_v1 (en) - Approved
  order_status_update (hi) - Approved

• Selection: Only templates with the Approved status can be successfully delivered by Meta.

2. Sender Phone Number

• Label: Sender
• Dropdown Options: Displays all active WhatsApp phone numbers associated with your connected WhatsApp Business Account (WABA).
• Selection: Choose the business number you wish to test from (e.g., your official support or notification number).

3. Destination Number

• Label: Destination number
• Input Placeholder: e.g. +917004889124
• Formatting Requirement: Enter your personal or test smartphone number in full E.164 international format:
  • Must include the leading plus sign (+).
  • Must include your country code (e.g., 91 for India, 1 for the US/Canada, 44 for the UK).
  • Must NOT contain spaces, dashes, or leading zeros.
  • Correct: +917004889124
  • Incorrect: 07004889124, 7004889124

4. Sending the Test Message

• Click the green Send live test button.
• The button changes state to Sending....
• When the Meta Cloud API accepts the request, a monospace results box appears:

  Result: Sent! Status: accepted (Message ID: wamid.HBg...)

5. Tracking Delivery Status (`Refresh delivery`)

Once sent, a secondary button labeled Refresh delivery becomes active:

• Click Refresh delivery after 5–10 seconds.
• SMSPort queries the latest outbound delivery webhook event:
  • accepted: Meta has queued the message.
  • sent: Message has been dispatched from Meta servers.
  • delivered: Message has landed on the recipient's smartphone.
  • read: The recipient has opened the chat and read the message (if read receipts are enabled).

On-Device Verification Checklist

Once the message arrives on your test phone, verify each of the following:

• Header Appearance: If using an image, does the banner render cleanly without distortion? If using a document, does the PDF open when tapped?
• Dynamic Variables: Are sample variables properly replaced with expected values?
• Text Formatting: Are bold (*), italic (_), and lists displaying as formatted text rather than raw asterisks?
• Button Functionality:
  • Tap Visit website buttons: Does your browser open to the correct URL?
  • Tap Call Phone Number buttons: Does your phone dialer open with the exact phone number?
  • Tap Copy offer code buttons: Does the clipboard toast appear on your screen?
  • Tap Quick Reply buttons: Does WhatsApp immediately send the reply back to your business account?

Common Live Test Errors & Solutions